Please arrive at least 10 minutes prior to your appointment to fill out a quick form regarding your skincare needs.
We understand that unexpected situations arise. In these cases, a minimum of 24-hour cancellation notice is required. For cancellations made within 4 hours or less of an appointment there is a 50% cancellation fee added to the cost of the full service.
If an appointment is not honoured clients will be charged the full price of their service including taxes. Repeated absences without explanation or notice will result in a booking restriction.
Please call to advise Caramelle staff when running late. We will do our best to accommodate clients within a reasonable 5-10 minute timeframe. Please note, that longer services such as facials and massages may need to be shortened if another appointment is booked immediately afterwards.
There are no accommodations for children at Caramelle Boutique + Spa so we advise clients to make childcare arrangements prior to their appointment. Teens booked for an appointment must be accompanied by an adult if under the age of 18.
Dogs are only permitted on the premises for clients with a permit demonstrating the dog is an aide.
For the complete spa experience we ask that cell phones be turned on to silent mode during services.
We regret that we cannot be responsible for loss or damage of personal articles. We recommend that you leave your valuables at home.
We are happy to return or exchange unopened products purchased at Caramelle when a receipt is provided. We do not refund or exchange opened products.
320 Danforth Avenue
Call 416-268-6486 to book your next appointment.
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ALL RIGHTS RESERVED.